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Frequently asked questions

What is Growthpoint’s ticker symbol?

Growthpoint’s ordinary stapled securities are listed on the ASX under the ticker code ‘GOZ’.

What is a stapled security?

Growthpoint’s stapled security comprises of one share in Growthpoint Properties Australia Limited and one unit in Growthpoint Properties Australia Trust. The share and the unit are ‘stapled’ together and cannot be transferred or sold separately.

How do I buy or sell Growthpoint securities?

Growthpoint securities trade on the ASX under the ticker code ‘GOZ’. To buy or sell securities you must transact via an Australian Securities Exchange (ASX) approved broker.

To find the contact details of an ASX-approved broker, please contact the ASX on 131 279, or go to asx.com.au/prices/find-broker

How do I sell Growthpoint securities?

Growthpoint securities trade on the Australian Securities Exchange (ASX) under the ticker code ‘GOZ’. To sell securities you must transact via an ASX-approved broker. To find the contact details of an ASX-approved broker, please contact the ASX on 131 279, or go to asx.com.au/prices/find-broker.

Alternatively, eligible issuer sponsored holders can sell their shares online directly through Investor Centre by using Computershare’s Investor Trade service. To find out more about Investor Trade, go to www-au.computershare.com/investor/trade.

If your holding is broker sponsored, or the shareholding is ineligible to use Investor Trade, you will need to contact an ASX-approved broker as Computershare is unable to sell your shares.

Who manages Growthpoint’s security registry?

Growthpoint’s security register is managed by Computershare.

Computershare Investor Services Pty Limited
Yarra Falls, 452 Johnston Street, Abbotsford VIC 3067 Australia
Telephone: 1300 665 792 (within Australia) or +61 (3) 9415 4366 (from outside Australia)
Email: webqueries@computershare.com.au

How do I update my contact details or investment details (such as communication preferences, method of payment or tax file number)?

If your Security Reference Number (SRN) begins with the letter ‘I’, your holding is issuer sponsored and you can update your details by logging onto Computershare’s Investor Centre portal at www.investorcentre.com/au and clicking the ‘My Profile’ button located on the right-hand side of the Investor Centre home page.

If your holding is broker sponsored (SRN beginning with the letter ‘X’), you will need to contact your broker in order to update the registered details for your holding.

When will I receive my annual tax statement?

As Growthpoint comprises of a company and a trust, we need to wait until we complete the audit of our financial results before we can finalise our tax statement. This occurs in August each year for the financial year ended 30 June.

All Securityholders who held an investment in Growthpoint during the tax year will be sent an annual tax statement in August.

If you did not receive your tax statement or have misplaced it, please contact Computershare.

Telephone: 1300 665 792 (within Australia) or +61(3) 9415 4366 (from outside of Australia)
Web: www-au.computershare.com/Investor/Contact
Email: webqueries@computershare.com.au

I have lost or did not receive a tax statement, holding statement or report. How can I obtain a replacement?

Please contact Computershare.

Telephone: 1300 665 792 (within Australia) or +61(3) 9415 4366 (from outside of Australia)
Web: www-au.computershare.com/Investor/Contact
Email: webqueries@computershare.com.au

When does Growthpoint release its annual reports?

Growthpoint’s annual reports are published in August each year and are available online in our results and reports section.

When and how are distributions paid?

If the Board determines Growthpoint will pay a distribution, distributions for the six months ending 30 June will be paid around late August and distributions for the six months ending 31 December will be paid around late February.

Distributions will be paid by a cheque posted to the Securityholder’s address as it appears on the register or by direct credit to the account nominated by the Securityholder.

How do I make a complaint?

We are committed to providing each Securityholder with a high-level of service. If you would like to make a suggestion or a complaint, please contact us by writing to our registered address or by email.

Growthpoint Properties Australia
Level 31/35 Collins Street, Melbourne VIC 3000 Australia
complaints@growthpoint.com.au

Complaints will be promptly acknowledged and dealt with efficiently in accordance with Growthpoint’s complaints handling procedures.

Growthpoint is also a member of the Australian Financial Complaints Authority (AFCA) (membership no. 12634), an external dispute resolution scheme to handle complaints from consumers in the financial system. If you are not satisfied with the resolution of your complaint, you can contact AFCA via email, telephone phone, post or online:

Email: info@afca.org.au
Telephone: 1800 931 678 (free call within Australia). Calls from an international number add +61
Post: AFCA, GPO Box 3, Melbourne VIC 3001
Online: www.afca.org.au/make-a-complaint